Shipping & Returns

Domestic Shipping Rates

Flat rate $8.50 standard shipping within Australia

Flat rate $11 express shipping within Australia

 

At Vera Chan we understand that sometimes it is difficult to know if you have chosen the right item without seeing it first. Therefore, we will happily exchange or refund all orders within 14 days of purchase excluding the postage fees on all orders.

We gladly accept returns and exchanges, just contact us within 14 days of receiving your delivery. As for shipping, please ship items back within 30 days of delivery


Refund:
If you are unhappy with your purchase and would like a refund, please contact us within 14 days of receiving your item with your name and contact details. A full refund will be issued, excluding any postage fees paid. Simply post back the item you bought, in its original condition, to our shop address at 129 King street, Melbourne. VIC 3000

Due to their nature, we do not accept returns for:

  • Custom or personalised orders
  • Earrings (for hygiene reasons)

The exception to this return policy includes goods that arrive damaged or are defective.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Damaged products:
All our products are carefully inspected and packed to ensure safe delivery to its destination. However, occasionally damage can occur during delivery beyond our control. If goods arrive damaged, please send evidence of the damaged item (photograph or actual item) and we will send a replacement. If we do not have an exact replacement in stock you will be able to choose between a full refund or another available item of similar value. We will credit postage costs of damaged goods provided you provide proof of payment along with your bank details for the credit refund.